Why Use Line for Your Japanese Business

LINE is a comprehensive communication platform from Japan, integrating messaging, social media, and digital services in one seamless application.

Line Logo number 1 app in Japan

In the digital age, the choice of communication platforms can define the success of businesses, especially in tech-savvy markets like Japan. LINE, a prominent social media and messaging application, has become an integral tool for personal and professional communication in Japan.

This platform allows businesses to establish connections with a substantial and actively involved audience, rendering it an indispensable element of any regional digital marketing strategy.

As of the beginning of 2024, LINE had amassed 96 million users in Japan, representing 78.1% of the country’s total population and 91.9% of all Japanese internet users.

By understanding its functionalities, companies can leverage LINE’s functionalities and widespread adoption to enhance their market presence and customer engagement.

Understanding LINE

In 2011, NHN Japan, the Japanese part of the South Korean internet company Naver Corporation, launched LINE. It was initially used as a disaster response tool to help people communicate after the devastating Tohoku earthquake and tsunami. It quickly evolved into a comprehensive social network with free messaging, voice and video calls, group chats, and a wide range of services like digital wallets and news feeds.

Today, currently under the joint ownership of Naver Corporation and Softbank Group, LINE has been more than just a communication tool. It is now a platform that integrates social media, commerce, and entertainment into a single, seamless user experience.

Why is LINE so Popular in Japan?

LINE’s popularity in Japan can be attributed to its user-friendly interface, versatile features, and high privacy and security level. As of the beginning of 2024, LINE had amassed 96 million users in Japan, representing 78.1% of the country’s total population and 91.9% of all Japanese internet users.

This level of market penetration showcases LINE’s critical role in the digital habits of Japanese users, making it a key channel for businesses to connect with their audience.

Why Businesses Should Use LINE

Adopting LINE as part of a business strategy in Japan is beneficial for several reasons. The vast user base provides a significant business messaging and marketing audience.

Secondly, LINE’s targeted advertising capabilities allow businesses to reach specific demographics, tailoring messages to different age groups, genders, and interests. This targeted approach is supported by detailed analytics that help companies track engagement and refine their strategies for better results.

Leveraging LINE’s Features to Enhance Your Business Strategy

LINE’s robust features go far beyond basic messaging and offer a variety of functionalities that can significantly enhance how businesses interact with customers and streamline their operations. Here’s how your business can effectively use these features to enhance strategy and operational efficiency:

1. Embracing LINE Pay for Seamless Transactions

Integrate LINE Pay into your business to offer a seamless and secure payment solution. This feature is valuable for e-commerce platforms, encouraging customers to complete purchases without leaving the LINE app, thus providing a smoother user experience and potentially increasing conversion rates. Retail businesses can also use LINE Pay in physical stores, reducing the need for physical cash handling and speeding up the checkout process.

2. Optimizing Customer Interaction with LINE Biz-Solutions

LINE Biz-Solutions provides a comprehensive marketing, communication, and customer service toolkit. Utilize these tools to create a direct marketing channel within LINE. For instance, you can send personalized promotions, updates, and newsletters directly to your customers’ LINE accounts. This ensures that your marketing efforts reach your audience personally and directly, enhancing engagement and brand loyalty.

3. Enhancing Engagement with Rich Media Capabilities

Utilize LINE’s compatibility with various media types, including text, photos, videos, and stickers, to create engaging content that resonates with your audience. Attention can be particularly effectively captured by visual content; use custom stickers and rich video content to stand out in your customer’s message feed. These features are excellent for launching new products, sharing promotional videos, or maintaining engagement through interactive and visually appealing content.

4. Streamlining Operations with Automated Messaging

Implement automated responses through LINE to manage customer inquiries efficiently. This can help provide immediate assistance to customers outside of regular business hours or handle common questions without manual intervention. Automation improves client satisfaction by providing prompt answers and lessening the strain on your customer support staff.

5. Targeting and Personalization with Advanced Analytics

LINE offers detailed analytics on user interactions and engagement, enabling you to tailor your marketing strategies based on accurate data. Analyze demographics, user behavior, and engagement rates to refine your advertising campaigns and content strategy. This data-driven approach enables more targeted marketing, ensuring your communications are relevant to your audience’s interests and requirements.

6. Facilitating Appointments and Bookings

For service-based businesses, integrate LINE’s scheduling features to let customers schedule appointments or reservations directly through the app. This integration can streamline the booking process, reduce no-shows through automatic reminders, and improve the overall customer experience by simplifying the reservation process.

Making a Strong Brand Presence Using LINE

To establish a strong brand presence on LINE, businesses need to engage actively with their audience. You can achieve this by regularly updating their LINE timeline, sending personalized messages, and responding promptly to customer inquiries.

Additionally, businesses can utilize LINE’s various advertising and promotional tools to increase visibility. Creating exclusive offers, coupons, and event invitations can drive engagement and foster user loyalty.


To summarize, LINE transcends its initial identity as a mere messaging app; it is a robust platform enriched with diverse tools for business communication, marketing, and transactions. Its extensive adoption in Japan underscores its importance as a critical channel to engage a varied and broad audience. Consequently, businesses aiming to broaden their presence in the Japanese market should consider incorporating LINE into their digital marketing strategies.

By doing so, they can enhance customer engagement, boost communication efficiency, and drive significant business growth. Moreover, utilizing LINE allows businesses to penetrate the lucrative Japanese market effectively, engaging millions of users in meaningful and impactful ways. This strategic approach optimizes business operations and positions brands at the forefront of digital engagement, ensuring sustained success in a highly competitive environment.

"Otsumami" - a bite size snack:

If you are planning to grow your brand in Japan, it’s crucial to incorporate LINE, the country’s premier messaging app, into your strategy. Therefore, leveraging LINE is essential for successfully connecting with and expanding your audience in this vital market.

What do you think?

Pet industry

The Rise of Japan’s Pet Industry: Market Shifts and Consumer Trends